How many subscriptions do I need?
You'll need a subscription for each computer, laptop, or server being used in your
office.
What if I want somebody to come to my office instead of supporting me over the Internet
or phone?
To be able to offer our service at such a low price, we must first try to solve
all problems over the phone or the Internet. If we are unable to solve the problem,
we will send one of our technicians on-site or depending on your plan work with
a consultant in the area to fix the problem.
I don't have a dedicated Internet connection, can I still be a customer of Subscription
Support?
Not at this time. Our affordable business model requires that we solve most problems
over the Internet using remote control software that allows us to work on your computer
while you watch. If you don't have an Internet connection, we'll be unable to provide
an adequate level of service.
I can’t afford to spend any additional money, but I would still like to work
with Beck Technology, how can I access Beck Technology’s services?
Beck Technology has support plans and resources that can be built-in over
time as your organization, IT support needs, and resources continue to grow. This
allows both Beck Technology and your organization to begin to build a long-term
relationship.
What software do you support?
Beck Technology will support all Microsoft products and most of the other
software products commonly used by small businesses.
What hardware do you support?
We will support any hardware on a limited basis. By this we mean that we do not
do hardware repairs. We will, however, diagnose hardware problems and work with
the hardware manufacturer on your behalf in the case of warranty repairs. In the
case that a piece of hardware is not under warranty we will assist you with purchasing
new hardware or in having a hardware repaired by an Beck Technology partner.
I'm skeptical that Beck Technology can give me the support I need over the
Internet.
Currently we are able to solve over 90% of our user issues over the Internet. We
believe so strongly in the value of our service that we offer a service guarantee.
Put us to the test and see how we do! Ask a representative for details.
Explain the Remote Control service — Is my information safe?
It's very safe. We use remote control software that allows us to take control of
your computer as if we were sitting right at your desk. This allows us to do most
of our work over the Internet and enables us to offer you the lowest price possible.In
order to use the software on your computer, we must get your permission each and
every time. We cannot connect to your computer unless you accept a link that we
send you each time you want support. That way you can feel safe that we can't do
anything to your computer when you aren't watching our every move.
Why should I use this service over a traditional hourly consulting service?
Hourly consulting is reactive in nature and expensive. Beck Technology combines
the best IT management tools and practices with the highest level of customer service.
We proactively monitor and manage the health of your network, solving problems before
they have an impact on your business – and do it on a very affordable known
fee basis.
We have a friend that took a couple of computer classes while in college that we
call when we want computer help; why shouldn't we just stick with that?
We've found through years of experience that many small businesses use a friend
or part-time employee to try to manage their computer systems. However, these people
often aren't up to date with the latest technologies or solutions, move on to full
time jobs, or are unavailable when you need them, costing you lost productivity
and bringing your business to a standstill. Beck Technology is an affordable
solution that allows you to contact a qualified team of experts 24 hours a day,
7 days a week.
How will Beck Technology help my business and employees perform better?
Many small businesses and nonprofit organizations don’t have reliable technology
help or avoid using it for fear they are running up an expensive tab. Others have
nowhere to turn when they need support. Beck Technology allows your employees
to get support and training when they need it for an affordable monthly fee.
How does Beck Technology’s service differ from my in-house IT support
or a traditional hourly consulting service?
Beck Technology combines the best IT management tools and practices with
the highest levels of customer service backed by the resources of a complete IT
team. Whether Beck Technology is a complement to your existing IT support
or your dedicated IT department, Beck Technology will proactively monitor
and manage the health of your network, solving problems before they have an impact
on your business. Beck Technology combines the best IT management tools and
practices with the highest levels of customer service backed by the resources of
a complete IT team. Whether Beck Technology is a complement to your existing
IT support or your dedicated IT department, Beck Technology will proactively
monitor and manage the health of your network, solving problems before they have
an impact on your business.
Why do I have to pay additional for our second and third offices?
Each additional office has network infrastructure that requires support and adds
to the overall complexity of your IT support environment.
Why do I need a CTO?
Similar to other areas of your business, your technology requires a manager that
is familiar with your unique technology environment and specific IT support needs.
Your CTO is accountable for your overall technology guidance.
One of my employees is familiar with technology and will act as our CTO.
Beck Technology successfully works with some clients that have professional
and dedicated IT managers. These are not part-time IT managers with other specific
job duties and responsibilities. Unless you have an individual who is experienced
and has a background in professional IT management Beck Technology’s
CTO services are required to ensure the highest levels of service for your business.
We have found this to be the most successful solution.
Why did you develop Beck Technology?
Most small businesses have a hard time getting consistent, reliable advice and support
for their computer systems. Beck Technology provides all of the services
a business needs, on a 24/7 basis, at a very affordable rate. The small to medium
size business community can now outsource their IT needs just like outsourcing payroll,
or recruiting services.
How will Beck Technology help my business and employees perform better?
Most small business either don't have reliable technology help or avoid using it
for as long as possible because they feel like they are running up an expensive
'tab' anytime they want help. Beck Technology is a membership that will allow
your employees to get the support and training they need, when they need it, for
a known fee. Knowing that they are not running up the "tab" will allow
them to proactively get answers to the questions that are slowing their work performance
each day, keeping your business from being dragged down by technology problems.
Why shouldn't I just call the manufacturer of my computer for help?
That does seem to make sense, doesn't it? However, most people who have tried this
just get very frustrated. Long hold times, passing the buck to another manufacturer,
being charged $35 for every call it’s enough to drive you crazy. Beck
Technology will solve any problem with your computer immediately over the Internet
or phone. If we can't, we are local, so we can send one of our technicians over
at your earliest convenience to take care of it in person.
Is Beck Technology equipped to handle the unique needs of nonprofits?
Beck Technology’s objective is to build long-term relationships and
trust by aligning our goals with that of our clients. We have worked with many nonprofit
organizations to ensure that they are maximizing technology to benefit their organization;
we would be happy for you to speak with them to learn more about our services.
Our organization has individuals with varying degrees of technology experience,
how is Beck Technology equipped to handle this?
Beck Technology can most aptly be described as a “People business first
and technology company second”. Beck Technology has assembled a technology
team that is comprised of not only bright, but friendly technicians whose primary
focus is customer service and issue resolution. When speaking with an Beck
Technology technician, all questions are good questions.
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